Refund policy

Refund & Return Policy

At Novah by Akankshaa, each piece is crafted with intention and care. Due to the nature of our products, we follow a strict but fair return policy.

Returns & Exchanges

• We accept returns/exchanges only in case of damaged or defective items.
• You must notify us within 48 hours of delivery with clear images/videos as proof.

Non-Returnable Items

• Customised or personalised products
• Items purchased on sale or during special promotions
• Products that have been used or damaged after delivery

Refunds

• Approved refunds will be processed as store credit within 5–7 business days.

Shipping Charges

• Shipping charges are non-refundable.
• Return shipping (if applicable) must be borne by the customer unless the product is…